This Refund & Cancellation Policy applies to all Bels n Bling bookings, including Christmas styling, event styling and event hire.
By confirming a booking with Bels n Bling, the Client agrees to this policy together with the applicable proposal, invoice, agreement and Terms of Service.
A40% non-refundable booking deposit is required to secure your event, installation or hire date.
Your booking is not confirmed until the required deposit has been received and any required agreement has been accepted or signed.
The remaining60% balance is due 14 days before your event, installation or hire date, unless otherwise stated on your invoice.
Submitting an enquiry, completing an intake form or receiving a proposal does not secure your date or hire items.
We understand that plans can change. If you need to cancel your booking, please notify Bels n Bling in writing as soon as possible.
30+ days before your event, installation or hire date: any amount paid above the 40% non-refundable booking deposit will be refunded.
8–29 days before: 50% of the total booking fee will be retained.
0–7 days before: 100% of the total booking fee will be retained.
Any custom, personalised or booking-specific items already ordered or purchased for your booking are non-refundable where permitted by law.
All cancellations and refunds remain subject to your rights under Australian Consumer Law.
We will do our best to accommodate requests to move your booking to another date.
All rescheduling requests are subject to availability.
A10% rescheduling fee may apply.
Any non-refundable, custom or booking-specific costs already incurred may remain payable.
Changes to the date, location or requirements of your booking may result in additional delivery, travel, labour, sourcing or other charges.
If we are unable to accommodate your requested new date and you choose to cancel, the Client Cancellation terms above will apply.
Requests to change your selected services, styling, hire items, quantities, location or other booking details are subject to availability.
Changes may result in an adjustment to your total booking price.
Removing services or hire items after your booking has been confirmed does not automatically entitle you to a refund, particularly where items have already been reserved, sourced, ordered or prepared specifically for your booking.
If Bels n Bling cancels your booking due to circumstances within our reasonable control and we are unable to provide the agreed service, you will receive a full refund of amounts paid for the affected service.
If unsafe conditions, site inaccessibility, severe weather, venue restrictions or circumstances outside our reasonable control prevent the service from proceeding, we will first try to arrange a suitable alternative or new date.
If no suitable alternative can be agreed, any applicable refund will take into account reasonable costs already incurred for the booking, subject to Australian Consumer Law.
Outdoor styling, installations and hire are subject to suitable weather and safe operating conditions.
Where weather conditions create an unreasonable safety risk, Bels n Bling may need to modify, relocate, postpone or discontinue an outdoor set-up.
We will work with you to find a reasonable alternative wherever possible.
A weather-related change or cancellation does not automatically entitle the Client to a full refund where labour, preparation, sourcing, custom items or other booking-specific costs have already been incurred, subject to Australian Consumer Law.
Where a refundable bond applies to a hire booking, the bond is separate from your booking deposit and hire fees.
Following the return or collection of your hire items, Bels n Bling will inspect the items for damage, loss, missing pieces or excessive cleaning requirements.
Where all items are returned in satisfactory condition and no additional charges apply, the refundable bond will be returned.
Reasonable deductions may be made for:
Lost or missing items
Damage beyond reasonable wear and tear
Excessive cleaning
Late returns
Unauthorised alterations or modifications
Other applicable charges outlined in your Hire Agreement
If the applicable charges exceed the value of the bond, the Client may be responsible for the remaining amount.
All hire items remain the property of Bels n Bling.
Some hire and styling pieces may be previously used and may show minor signs of reasonable wear. This is not considered a fault or grounds for a refund.
If you experience an issue with a hire item or service, please contact Bels n Bling as soon as reasonably possible so we have an opportunity to assist.
Nothing in this policy limits your rights where goods or services fail to meet a consumer guarantee under Australian Consumer Law.
Where a refund is approved, it will generally be returned using the original payment method where reasonably possible.
Processing times may vary depending on your bank or payment provider.
Our services come with guarantees that cannot be excluded under theAustralian Consumer Law.
Nothing in this Refund & Cancellation Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded.
Bels n Bling
Central Coast, NSW
Email: belsnbling@gmail.com
Phone: 0413 032 034
